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RMA and Return Policy

Dynamic Voice Data

Wholesale / Shipping Policy

 

Ordering: 

The minimum wholesale purchase amount is $50.00 All products & pricing are subject to change. All orders must be in minimum case quantity or unit measure. Please contact us at 800-838-5070 if you have any questions with regards to case size or unit measure.

Payment: 

We accept all major credit cards (AMEX, M/C, Visa, Discover), cash or check. All payments will be collected at the time of purchase.

Cancellations:

We do our best to ship items within 1 business day & because of this quick turnaround time, the window for cancelling orders is very short.  If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it.

Order Changes:

Due to processing time & inventory availability, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it.

Drop Ships / Multiple Shipping Addresses:

$50.00 minimum order must be ordered in either case size or U/M. if you are unsure of what our case size or U/M please call prior to placing order.

We only ship to the shipping address provided & cannot ship to multiple addresses. If you would like your order shipped to various addresses, please place one order for each shipping address.

If a package is returned or shipping provider charges us shipping cost, because the address provided to us was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address; shipping & handling charges will need to be re-paid before we can send the package again or will be applied to invoice.

Defective items will be exchanged or refunded (at our discretion) within the warranty period specified. Shipping charges WILL NOT BE REFUNDED on non defective returns, no exception. Shipping charges and credits will be refunded on defective returns/ exchanges within the 30 days after Dynamic Voice Data has received Defective units back. Receipt of the order. After 30 days, if your product is defective and within the warranty period we will repair or replace the product free of charge.

TAXES:
Price shown or quoted does not include taxes applied to the products on the order. All local customers in the State of Texas and customers nationwide shipping to the State of Texas will be charged taxes unless a current Texas Resale Certificate is provided. Customer agrees to pay DVD any taxes charged if the Resale Certificate number was invalid or rejected.

Lost/Damaged by Shipping Company:

We are not responsible for any errors made by the shipping Company. UPS, Fed EX, USPS,or LTL Carrier. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us & we will provide directions on how to file a claim with the Shipping Company.

Damaged Items/Order Errors:

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.

Please notify us within 7 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames, as stated within our policies.

Damaged Replacements:

Once we have been notified of any damaged items you have received, we will work with you to get them corrected. Please note: we cannot extend any discounts to you should you decide to sell damaged items at a discount.

NO RETURNS ARE ACCEPTABLE AFTER 30 DAYS. ALL RETURNS MUST HAVE AN RMA NUMBER ON THE BOX OR THE PACKAGE WILL BE REFUSED. CHANGES MAY HAPPEN WITHOUT NOTICE ON PRODUCT DIMENSIONS OR DESCRIPTIONS. FOR PRECISE INFORMATION PLEASE CALL US AT 800-838-5070 BEFORE YOUR PURCHASE.

DAMAGED, DEFECTIVE, AND UNWANTED ITEMS YOU WISH TO RETURN)
All sales are final. Any cancellation, returns or exchanges must be called in by phone at 800-838-5070. Any items that are received damaged in shipment must be reported within 7 business days of receipt. Non-defective items are exchanged or refunded and will be subject to a 20 – 45% restocking fee. We reserve the right to deny returns or exchanges of non-damaged or defective items within 30 days of the sale date. Returned items must be in new and unused condition in original packaging.